Generally, these are the most common areas that KPIs for maintenance fall into, along with common metrics used in each category: Whichever of those problems is more likely to prevent you from reaching the defined business goals is the first one you should focus on.įrom this information, you can proceed to list the various issues and start categorizing them. For instance, you may struggle with equipment repeatedly breaking down or the fact that your team is spending too much time on reactive maintenance. Once these company-wide goals are established, department heads and managers can set goals and action plans for their individual units in line with the overall business strategies.Īs the maintenance manager, deciding which maintenance KPIs to track starts with identifying your major maintenance pain points.Ĭonsider those areas that need improvement the most in your team’s deliverables. In most organizations, defining and tracking KPIs for maintenance is part of a larger process that starts when the organization’s top management lays out the company’s overall business goals. Which KPIs for maintenance should you define and track? To get the facts and start resolving this problem, you can try to track things like maintenance overtime, benchmarks, percentage of work orders completed on time, first time fix rate, and planned maintenance percentage. Different factors can contribute to this situation, like work orders are not closed quickly because your department is understaffed. Your findings show that, among other issues, a major recurring problem is a high occurrence of reactive work, leaving little time for scheduled maintenance. You have set a KPI to reduce your company’s deferred maintenance backlog by 30% over the next quarter. Let’s consider a situation that many organizations can relate to. KPIs are comparable to a compass that shows where we want to go, while the metrics are more oriented towards the smaller steps we need to take to get there. We have seen above that maintenance KPIs are measurable values that show how effective you are at achieving maintenance objectives, whereas maintenance metrics track a specific process’s status.įurthermore, maintenance KPIs are strategic, while maintenance performance metrics are tactical. What is the difference between maintenance KPIs and maintenance performance metrics?Īlthough the terms maintenance KPIs and maintenance performance metrics are often used interchangeably, they are not the same. In essence, maintenance KPIs provide a direction for operational improvement and help you focus attention on what matters most by asking: While the objectives can differ from one facility to another, they usually revolve around increasing equipment uptime, decreasing costs, and improving maintenance performance. It is a quantifiable value that shows how effectively an organization is progressing towards achieving its key maintenance objectives over time. The purpose of every maintenance department is to ensure a productive environment that can fulfill their respective organizations’ main business goals.Ī maintenance KPI is a performance measurement that helps you focus on maintenance objectives you want to reach. How do you do all of this in practice? Continue reading to find out. The best way to measure the efficiency of your maintenance strategy is to define your maintenance KPIs and use maintenance metrics as guideposts to ensure you are moving in the right direction. For that, you need to go much deeper.Įvery department should have clear goals. However, a unilateral analysis based on cost alone doesn’t give you any usable information on your maintenance team’s performance. One might think spending is crucial since some in management only seem interested in how much maintenance costs. The answer to that question in the maintenance world is maintenance KPIs (Key Performance Indicators) and maintenance performance metrics. When you run any department, how do you know if you are doing a good job? NovemA Ridiculously Simple Guide to Maintenance KPI
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